Our Delivery Charges for the United Kingdom

In order to provide a cost effective ‘delivery included’ service we rely on deliveries being delivered at the first attempt. Please try to ensure that someone is at home to accept your delivery as we use ‘signed for’ services for 99.9% of our deliveries. We are happy to deliver to work addresses if this is a more effective solution for you. It is often a quicker method of delivery as carriers prioritize these deliveries.

Please ensure that you have checked the goods before signing for them as we cannot always claim for damage if you sign without checking. Any damage to the goods should be pointed out to the carrier at the time of delivery and then reported to us within 24 hours of delivery.

If after 2 weeks you have not received your order then please contact us at once. Your order may have been lost by the carrier and we cannot make a claim on your behalf if more than 21 days has elapsed since the order was sent

Delivery to a UK mainland address * Please see exceptions shown below.

£5.50 as at Mar 2015

Where we deliver

*We deliver to all postal areas in the UK, but delivery of certain products to the Channel Islands, Isles of Scilly, Isle of Wight, the Isle of Man, Northern Ireland and Scottish Islands and Highlands with post codes including AB31-38,41-45,51-56,FK19-21,IV1-63,KW1-14,PA20-40,PH1-10,15-26,30-44,49,50, may not always be possible or may incur a delivery charge.

We will advise of this additional charge by email or phone when you will have the opportunity to accept or decline. If you decline we will of course refund you in full. In the event of an out of stock item, we may replace the item with an equivalent product.

For security reasons we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

How we deliver

We dispatch orders for delivery using:-

• Our own transport
• Royal Mail postal services
• Independent carriers usually FedEx or Parcel Force. These deliver Monday to Friday.

All orders need a signature on delivery except those where you request your order to be left without a signature. These will be left at your own risk as we cannot be responsible for orders left without a signature. If you require your order to be left then please leave a note in the space provided or email us. No instructions to leave without a signature will be considered unless it is left with the order or a separate e mail from the same e mail address as the order.

We also offer delivery using our priority service:-

For an additional payment shown on our checkout pages we will prioritize your order and dispatch using an overnight (next working day) carrier (Roof boxes will take up to 2 working days instead of up to 4). Orders received after 1pm may not be processed until the following day. Please contact us if you must have goods by a particular time or date. Saturday deliveries can be arranged but will incur an extra delivery charge. Because we use independent carriers, delivery times inc. next day deliveries cannot be guaranteed.

We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery & getting your order to you safely & as fast as possible.

When to expect your order

We endeavor to dispatch orders on the same day if the item is in stock in our warehouse.

The delivery times & details quoted below apply to products in stock where you have not asked for or paid for our priority delivery service.

• Items sent by post will be delivered with your normal mail and should be expected 2 & 3 days after the date of dispatch. Please be aware that Royal Mail First Class postal service can take up to 7 days. This is under the terms of Royal Mail and is out of our control.
• Items sent by parcel post may be delivered anytime between 3 & 5 working days after dispatch.
• Our carriers may deliver at any time between 8am and 6.30pm and up to 5 days after dispatch.
• Deliveries to work addresses by carriers normally arrive quicker than home deliveries.

The above delivery times are those quoted by the independent carriers and as such are out of our control.

Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.

What happens if we are unable to deliver?

Deliveries will usually be made during Monday to Friday between 8am and 6.30pm.

We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available to sign for the goods or the item may be too large to post.

If our delivery agent is unable to deliver at the first attempt they will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card. If the item is then returned to us you will be liable for any costs that have or will be incurred.

Delivery days are Monday to Friday. Saturday deliveries can be arranged where possible, however extra charges will apply.

What happens if we deliver late

Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed. In the event that delivery is delayed for next day/priority deliveries, our liability will be limited to a refund of the additional delivery charge made only.